00874     2200277   450000500180000000100210001800800410003902000180008004000120009808200180011008400180012810000180014624501340016425000140029826000450031230000320035744000290038950000110041865000250042965900080045499000240046299000210048690200440050703500170055190000280056820070803090801.01BHATT-00000000018117030807s2005||||   |   g |    001 0 eng    a0-7172-9740-3  aJKPNPNA042[22]a658.812  a658.812 PAY d1 aPayne, Shelia10aDelivering customer service :bhow to win a competitive adge through managing customer relationships successfully /cShelia Payne  aDeluxe ed  aHongkong :bGrolier International,c2005  a188 hlm. :bilus. ;c23 cm. 0aGrolier business library  aIndeks 4aPelanggan, Pelayanan  aLNR  a5063 / PN-BH / 2007  a38150/PN-LT/2007  760000703:14-JAN-08*760000370:14-JAN-08*  0010-23115760  00654nbm**2200012*a*4500