na 20070803090801.01 BHATT-00000000018117 030807s2005|||| | g | 001 0 eng 0-7172-9740-3 JKPNPNA [22] 658.812 658.812 PAY d Payne, Shelia Delivering customer service : how to win a competitive adge through managing customer relationships successfully / Shelia Payne Deluxe ed Hongkong : Grolier International, 2005 188 hlm. : ilus. ; 23 cm. Grolier business library Indeks Pelanggan, Pelayanan LNR 5063 / PN-BH / 2007 38150/PN-LT/2007 60000703:14-JAN-08*760000370:14-JAN-08* 010-23115760 0654nbm**2200012*a*4500