na 20090129120126.26 BHATT-00000000099130 290109s2002||||jki| g | 000 0 ind 979-691-136-1 JKPNPNA ind eng [22] 658.827 658.827 TEM r Temporal, Paul Romancing the customer : memaksimalkan nilai merek relationship management / Paul Temporal dan Martin Trott ; penerjemah, Kusnandar Jakarta : Salemba Empat, 2002. xiii, 180 hlm. : ilus. ; 24 cm. Merek dagang Pelanggan, Pelayanan DNR Trott, Martin Kusnandar SBPKHAT 10.399/PN-BH/2008 10.400/PN-BH/2008 60000694:29-JAN-09*760000694:29-JAN-09*760000459:31-JAN-09* 010-30716160 0704nbm**2200012*a*4500