00683     2200229   4500001001900000005001900019008004100038020001800079035002100097040001200118082001800130084001800148100003700166245008900203250001100292260003400303300003500337504003100372650001500403650002300418850001200441BKTDB251020130014820131025155527.310160921|||||||||   |   |||   |||| ||ind||  a979-518-725-2  0013-251013014860  aSBPKHAT042[22]a001.433  a001.433 SUP p1 aSupranto, J.d1939-q[Johanes] ,10aPengukuran tingkat kepuasan pelanggan :buntuk menaikkan pangsa pasar /cJ. Supranto  aCet. 2  aJakarta :bRineka Ciptac2001  ax, 300 hlm. :bilus. ;c20 cm.  aBibliografi : hlm. 297-300 4aPenelitian 4aPengambilan sampel  aSBPKHAT