00829     2200253   4500001002100000005001800021008004100039020001800080035001700098040001200115082001700127084001700144100001900161245018700180260003500367300003700402500001100439504003100450650002500481650001400506659000800520700001900528900002800547BHATT-0000000003036220071228131211.11160920|||||||||   |   |||   |||| ||ind||  a0-07-147027-1  0010-24423260  aJKPNPNA042[22]a658.81  a658.81 HOD m1 aHodge, Richard14aThe Mind of the customer :bhow great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success /cRichard Hodge and Lou Schachter  aNew York :bMcGraw-Hill,c2006  axxii, 242 hlm. :bilus. ;c23 cm  aIndeks  aBibliografi : hlm. 227-230 4aPelanggan, Pelayanan 4aPemasaran  aLNR1 aSchachter, Lou  00854nbm**2200012*a*4500