na BHATT-00000000030362 20071228131211.11 160920||||||||| | ||| |||| ||ind|| 0-07-147027-1 010-24423260 JKPNPNA [22] 658.81 658.81 HOD m Hodge, Richard The Mind of the customer : how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success / Richard Hodge and Lou Schachter New York : McGraw-Hill, 2006 xxii, 242 hlm. : ilus. ; 23 cm Indeks Bibliografi : hlm. 227-230 Pelanggan, Pelayanan Pemasaran LNR Schachter, Lou 0854nbm**2200012*a*4500