na 061113s2008||||nyu| g | 001 0 eng d BKTDB0611201300128 20131106093445.111 0-415-36681-x 013-061113012860 SBPKHAT [21] 658.401 3 658.401 3 BAX m Baxter, Lynne F., 1961- Managing performance improvement / Lynne F.Baxter and Alasdair M.Macleod New York : Routledge, 2008. ix, 195 hlm. ; 23 cm Indeks Bibliografi : hlm.181-189 Manajemen mutu total Macleod, Alasdair M. SBPKHAT