00613     2200217   4500008004100000001001900041005001900060020001800079035002100097040001200118082001700130084001800147100001900165245006600184250001100250260004000261300002600301504003100327650002500358850001200383241013r19972005yoi|   g |    000 0 ind  BKTDB241020130003120131024091324.707  a979-763-090-0  0013-241013003160  aSBPKHAT042[22]a658.81  a658.812 FAN p0 aFandy Tjiptono10aPrinsip-prinsip total quality service (TQS) /cFandy Tjiptono  aCet. 5  aYogyakarta :bPenerbit Andi,c2005.  ax, 175 hlm. ;c24 cm.  aBibliografi : hlm. 173-175 4aPenjualanxManajemen  aSBPKHAT