na 241013r19972005yoi| g | 000 0 ind BKTDB2410201300031 20131024091324.707 979-763-090-0 013-241013003160 SBPKHAT [22] 658.81 658.812 FAN p Fandy Tjiptono Prinsip-prinsip total quality service (TQS) / Fandy Tjiptono Cet. 5 Yogyakarta : Penerbit Andi, 2005. x, 175 hlm. ; 24 cm. Bibliografi : hlm. 173-175 Penjualan Manajemen SBPKHAT