01041     2200337   4500001002100000005001500021035002000036006001800056007000300074008004100077040001700118100005700135245008100192250001200273300004300285504003400328020002200362082001800384084001800402264004000420264002700460264003300487336002100520337003000541338002300571650002500594850001200619990002400631990002400655990002400679INLIS00000000106705120211209110144  a0010-0521000334aa   g      000 0ta210530s2017    yoia   g            ind    aSBPKHATbind0 aFandy TjiptonoepengarangeFandy Tjiptonoepengarang00aService management :bmewujudkan layanan prima /coleh Fandy Tjiptono, Ph.D.  aEdisi 3  axvi, 388 halaman :bilustrasi ;c23 cm  aBibliografi : halaman 373-386  a978-979-29-6719-70 2[23]a658.812  a658.812 FAN s 1aYogyakarta :bPenerbit Andi,c2017. 4a©2017, pada penulis 0aYogyakarta :bCV.Andi Offset  2rdacontentateks  2rdamediaatanpa perantara  2rdacarrieravolume 0aPelanggan, Pelayanan  aSBPKHAT  a28201/BH1/PPBH/2019  a28202/BH2/PPBH/2019  a28203/BH3/PPBH/2019