|
Tag
|
Ind1
|
Ind2
|
Isi
|
|
001
|
|
|
BHATT-00000000100744
|
|
005
|
|
|
20090131100114.14
|
|
008
|
|
|
310109s2008||||nyu| g | 001 0 eng d
|
|
020
|
|
|
$a 0-8144-1055-3
|
|
020
|
|
|
$a 978-0-8144-1055-4
|
|
035
|
|
|
0010-30851760
|
|
082
|
0
|
4
|
$a 658.812 $2 [22]
|
|
084
|
|
|
$a 658.812 GAL w
|
|
100
|
1
|
|
$a Gallagher, Richard S.
|
|
245
|
1
|
0
|
$a What to say to a porcupine : $b 20 humorous tales that get to the heart of great customer service / $c Richard S. Gallagher
|
|
260
|
|
|
$a New York : $b American Management Association, $c 2008
|
|
300
|
|
|
$a xiv, 111 hlm. : $b illus. ; $c 20 cm.
|
|
500
|
|
|
$a Indeks
|
|
504
|
|
|
$a Bibliografi : hlm. 240-268
|
|
650
|
|
4
|
$a Hubungan pelanggan $v Humor
|
|
650
|
|
4
|
$a Pelanggan, Pelayanan $v Humor
|
|
650
|
|
4
|
$a Pelanggan, Pelayanan $x Manajemen $v Humor
|
|
900
|
|
|
00755nbm**2200012*a*4500
|
|
902
|
|
|
760000153:31-JAN-09*760000153:31-JAN-09*760000153:31-JAN-09*760000153:03-FEB-09*
|
|
990
|
|
|
$a 2876/PN-BH/08
|
